Reach FAQs: Getting Discovered by New Customers

1. What is the Reach module and how can it help my business?

The Reach module is Loyaltty’s social media and digital outreach engine. It helps small and local businesses attract new customers by creating and distributing eye-catching social media posts and promotional content across multiple channels.

• Design branded posts and promotions in minutes
• Publish to key platforms (like Facebook and Instagram) from a single dashboard
• Increase local visibility and in-store foot traffic without hiring an agency or adding complex tools

It’s designed specifically for small businesses in retail, food & beverage, beauty, automotive, and services that want consistent digital presence and discoverability.

2. Which social networks and channels can I post to with Reach?

Loyaltty’s Reach module supports publishing content to multiple social media platforms from one place. You can:

• Post to Facebook, Instagram, and other supported channels
• Share offers, updates, and QR-linked promotions directly from the Loyaltty dashboard

This helps you stay active on the main social networks where your customers already spend their time, without juggling multiple logins or tools.

3. How much does the Reach module cost, and is there a free trial?

Reach is available as part of Loyaltty’s modular platform. You can start with a free trial period of 30 days to test Reach and other features with no credit card required. For current subscription details, please refer to the Pricing page. Advertising budgets for paid social media ads are always paid directly to the social networks, not to Loyaltty.

4. Do I need any design skills to create posts?

No. Reach is designed for non-designers and busy owners. It includes:

• Built-in templates for social media posts and promotions
• Simple editing tools for text, images, and branding
• AI-assisted suggestions to help you create professional-quality posts in just a few clicks

You don’t need advanced graphic design skills to publish content that reflects your brand well.

5. Can I run digital advertising through Reach?

Yes. In addition to organic posts, the Reach module supports digital ad campaign creation for platforms like Facebook and Instagram. However, this is a custom service provided by our team. If you sign up for the service our team member will help

• Set up and launch targeted local ad campaigns
• Promote specific offers, events, or loyalty sign-ups
• Drive traffic to QR codes, landing pages, or in-store redemptions

Your media spend is paid directly to the social platform, while Loyaltty provides the tools to design, manage, and track your campaigns.

6. Does the Reach module include email marketing?

You can do email marketing using our Engage module

7. How do I measure the results of my Reach campaigns?

Loyaltty provides real-time analytics for Reach activity. In your dashboard, you can:

• Monitor engagement on posts and campaigns (views, clicks, and interactions)
• Track traffic driven by links or QR codes
• Compare new vs. returning customer activity and offer redemptions

This helps you understand which posts, ads, and channels contribute most to customer visits and revenue.

8. Do I need any special hardware or POS integration for Reach?

No. The Reach module is entirely web- and mobile-based. You do not need:

• New hardware
• A specific POS integration
• Technical installation

You can manage campaigns from any smartphone, tablet, or computer, making it easy to run social media marketing on the go.

9. Is there a Loyaltty mobile app for Reach?

Yes. Loyaltty provides iOS and Android apps so you can:

• Create, edit, and publish posts from your phone or tablet
• Monitor campaign performance from anywhere
• Manage your social and loyalty activity in one mobile-first experience

This is ideal for owners and managers who are rarely at a desk.

10. How quickly can I launch my first Reach campaign?

Very quickly. Most businesses can:

• Sign up
• Connect their social pages
• Create and publish their first post or promotion

within a few minutes. QR codes, links, and tracking elements are generated automatically, so you can start attracting customers almost immediately.

11. What kind of training or support is available for Reach?

Loyaltty offers:

• A free 30-minute onboarding session covering Reach and other modules
• Access to the Help Center and Module Guides, including best practices and examples
• Ongoing support via email and (where available) chat

You and your team will have clear guidance on how to design posts, schedule campaigns, and interpret results from day one.

12. What do I receive after signing up (startup kit)?

After registration, eligible merchants receive a startup package that includes:

• A branded standee with your unique QR code
• Supporting materials to display at checkout, counters, or entrances

This helps you connect online promotions with in-store customer actions, encouraging sign-ups and deal redemptions right at the point of sale.

13. How does Reach help increase foot traffic?

Reach increases foot traffic by:

• Expanding your local presence on social media
• Promoting time-sensitive offers and local deals
• Driving discovery among nearby customers who see your posts and ads

When paired with QR codes, loyalty rewards, and deals, Reach makes it easier for shoppers to find you online and visit you in person.

14. Are there templates or AI tools to help with my posts?

Yes. Loyaltty includes:

• Design templates for promotions, events, and seasonal campaigns
• AI timing and template suggestions to help optimize when and how you post

These tools reduce the time required to create content and improve your chances of reaching customers when they are most likely to engage.

15. Does Loyaltty recommend the best time to post?

Yes. The platform uses AI-driven analytics to suggest optimal posting windows based on your audience’s past interactions. This helps maximize visibility and engagement for your Reach campaigns.

16. How do I share posts to my business’s social pages?

Once you create a post in Loyaltty, you can:

• Connect your Facebook Page, Instagram Business account, and other supported profiles
• Publish directly from the Loyaltty dashboard to your business pages

This eliminates manual copying and pasting across platforms.

17. Can I create and manage multiple posts or ads at once?

Yes. The Reach module supports:

• Creating multiple posts and campaigns in advance
• Scheduling content for future dates
• Managing all active and upcoming campaigns from a single view

This is particularly effective for holiday promotions, sales events, and recurring campaigns.

18. What customer data do I get from Reach campaigns?

Loyaltty tracks engagement and actions tied to your Reach campaigns, including:

• Link clicks and QR code scans
• Offer views and claim activity
• Traffic and visits attributed to specific posts or ads

Combined with other modules, this gives you a clearer view of which campaigns contribute to customer acquisition and retention.

19. Is there any training material or best-practice guide for Reach?

Yes. Within the app and Help Center, you’ll find:

• Templates and examples for different business types
• Best-practice guidance for social media marketing and local promotion
• Tips on how to structure campaigns that drive visits and repeat business

These resources are designed to help small businesses run effective social media and digital marketing campaigns without needing specialized expertise.

20. Do I pay for each ad click in Reach?

No. Reach is provided as part of your flat subscription to Loyaltty’s tools. There are no per-click or per-user fees from Loyaltty for using the Reach module. If you choose to run paid ads on platforms like Facebook or Instagram, your ad spend is paid directly to the social media network, separate from your Loyaltty subscription.