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Frequently Asked Questions About Loyalty

Loyaltty FAQ

Clear Answers for Small Business Owners Getting Started

Our FAQ section is designed to address the most common questions small business owners ask when evaluating Loyaltty as their loyalty and customer retention platform.

Whether you want to confirm data ownership, understand messaging and setup, or explore how to migrate from an existing punch card or loyalty system, this page provides concise, practical answers so you can move forward with confidence.

General

What is Loyaltty?

Loyaltty is a loyalty and customer engagement platform for small businesses. It helps you attract, convert, and retain customers using digital loyalty programs, targeted deals, and automated outreach via SMS, email, and WhatsApp—without relying on commissions or complex marketing tools.

Who is Loyaltty designed for?

Loyaltty is built for local and independent businesses in retail, restaurants and cafés, beauty and wellness, automotive services, and other service-based sectors that want to grow repeat business without giving up margins or control over their customer data.

How much does it cost per month?

Loyaltty offers a simple subscription model for the full platform, with no commissions and no long-term contracts. Some modules—such as Acquire—are free to use. For current pricing, please refer to the Pricing page.

Are there tiered pricing options?

Instead of traditional tiers, Loyaltty uses a modular pricing approach. You only pay for the modules you choose (such as Reach, Convert, and Engage), allowing you to scale capabilities as your business grows.

Is there a free trial?

Yes. New merchants receive a free 30-day trial, with no credit card required. This allows you to test the platform, set up your loyalty program, and see results before committing.

Are there setup fees?

No. There are no setup fees. Account creation and initial configuration are included at no additional cost.

Setup & Compatibility

Is it hard to set up?

No. Most businesses are live on the app, in under 5 minutes. There is no coding required and no additional hardware needed. A 30-minute onboarding session is available at no cost.

Do I need a POS integration?

No. Loyaltty works independently of any POS system. You can continue using your existing POS while Loyaltty manages loyalty, deals, and customer engagement on top.

Can I use it on a phone or tablet?

Yes. Loyaltty is mobile-first and works on smartphones, tablets, and desktops. You can manage your account and campaigns from whichever device is most convenient.

Can I import my current customer list?

Yes. You can import contacts via CSV in just a few steps. This is useful if you are migrating from another loyalty program or email list.

Can I export my customer data?

Yes. You can export customer data at any time. Certain contact details may be masked to protect privacy in line with our data protection policies.

Is training required for staff?

Training needs are minimal. Most team members can learn to use Loyaltty in just a few minutes. We also provide a free 30-minute onboarding call to walk you and your staff through setup and best practices.

Module Features (Reach, Acquire, Convert, Engage)

What does the Reach module do?

The Reach module helps you increase visibility by allowing you to create and schedule social media posts and campaigns from a single dashboard.

What can I do with Acquire?

The Acquire module is designed to convert interest into first-time visits. You can create digital deals, discounts, and coupons.

How does Convert work?

The Convert module powers your digital loyalty program using stamp-based or points-based rewards.

What is included in Engage?

The Engage module enables automated, personalized communication via SMS, email, or WhatsApp.

Can I customize rewards?

Yes. Rewards are fully configurable.

Can I run promotions during holidays?

Yes. You can create and schedule holiday and seasonal campaigns in advance.

Can I target messages to specific customer groups?

Yes. Loyaltty supports advanced segmentation.

Can customers track their rewards?

Yes. Customers can track rewards via a mobile-friendly link without downloading an app.

If you need more detail, the Help Center and Module Guides provide deeper walkthroughs on setup, the RACE framework, and best practices for loyalty and customer retention with Loyaltty.