Acquire FAQs: Capturing Customer Information the Right Way

2. Is the Acquire module free to use?

Yes. The Acquire module is free to use. You can create and manage deals and coupons without an additional monthly fee. This makes it easy for small businesses to test different promotions and learn what works, without upfront cost.

3. How do I create a deal or coupon in Loyaltty?

Creating a deal is straightforward:

1. Open the Acquire section in the Loyaltty app or dashboard.
2. Enter the details of your offer—for example, “10% off your first visit” or “Buy 1, Get 1 Free.”
3. Loyaltty automatically generates a digital coupon and QR code associated with that offer.
4. Save and publish the deal so it can be shared in-store and online.

Most merchants can create a new promotion in under a minute.

4. How do customers redeem deals?

Customers can redeem deals in two primary ways:

• In-store: They scan your QR code displayed at the counter, on signage, or on a printed standee.
• Online: They tap a deal link shared via social media, email, or SMS and present it when they visit.

Loyaltty logs each redemption automatically. The experience is app-free for customers—everything runs through a mobile browser.

5. How can I share deals with customers?

You can distribute deals through multiple channels:

• Display your QR code in-store (counter, entry, receipt, menus, packaging).
• Share the deal link and artwork on Facebook, Instagram, and other social platforms.
• Include the deal link in emails, SMS campaigns, or WhatsApp messages.

This flexibility allows you to reach both new and existing customers wherever they are most active.

6. How does Acquire bring in more people?

Acquire helps drive foot traffic and first-time visits by making your offers more visible and easier to claim. For example:

• Promote a holiday or weekend discount on social media.
• Offer an exclusive first-visit coupon to new followers.
• Run time-limited promotions tied to local events or seasons.

By combining compelling offers with easy digital access, Acquire increases the likelihood that customers will choose your business over competitors.

7. Do I need any hardware or POS system for Acquire?

No. Acquire operates entirely through:

• The Loyaltty app or web dashboard for merchants, and
• The customer’s mobile browser for viewing and redeeming deals.

You do not need special hardware or POS integration. This keeps setup and operations simple for small businesses.

8. How do I measure the success of a deal?

Loyaltty provides real-time tracking for each promotion. In your dashboard, you can:

• See how many times each deal was viewed, claimed, and redeemed
• Monitor performance across multiple campaigns
• Understand which promotions generate the most traffic and engagement

This helps you refine your offer strategy over time.

9. Can I set limits or expiration dates on deals?

Yes. When you create a deal, you can:

• Set an expiration date (e.g., “Valid this weekend only”)
• Define a redemption cap (e.g., “A customer can redeem maximum 5 times”)

Once those criteria are met, Loyaltty can automatically expire or disable the deal to prevent over-redemption.

10. How do I capture customer contacts with Acquire?

When a customer taps or scans a deal, Loyaltty can prompt them with consent to:

• Enter a phone number
• Provide an email address
• Share basic profile information

Those contacts are added to your Loyaltty customer list, enabling future outreach through the Convert and Engage modules. However we mask some of the personal information to comply with the data security requirements.

11. How long does it take to set up a new deal?

Very little time. Most merchants can:

• Configure the offer
• Generate the QR code and link
• Publish and begin sharing

in under 30 seconds. This makes it easy to respond quickly to changing conditions, such as slow days or special events.

12. Do I get any printed materials with Acquire?

Yes. As part of your startup kit, Loyaltty provides a branded standee with your unique QR code and related materials. You can place this at checkout, near entrances, or at tables to encourage customers to scan and view your deals.

13. Can I reuse or copy a deal?

Yes. You can duplicate existing deals and adjust elements such as:

• The expiration date
• The discount amount
• The terms and conditions

This is useful for recurring promotions or seasonal offers where you want to maintain a consistent structure.

14. Will existing customers see my deals as well?

Yes. Acquire deals can be visible to both new and existing customers. Once shared via social or in-store, anyone with the link or QR code can view and claim the offer. Many businesses use Acquire to:

• Attract new customers, and
• Reward existing ones with occasional incentives.

15. Can I create referral deals for customers who bring friends?

Loyaltty supports referral-oriented campaigns using a combination of modules. While Acquire focuses on deals and coupons, you can:

• Create promotions that reward both the referrer and the friend who redeems, and
• Use Convert and Engage to recognize and reward referral behavior over time.

Your account manager or onboarding specialist can suggest structures that align with your goals.

16. How do I integrate deals with my loyalty program?

Loyaltty modules are designed to work together. For example:

• Customers who redeem an Acquire deal can be automatically added to your loyalty program (Convert).
• You can award bonus points or stamps for customers who redeem certain promotions.
• Engage can then follow up with those customers using personalized messaging.

This creates a seamless path from deal redemption → loyalty enrollment → repeat visits.

17. Are there limits on how many deals I can create?

For most small businesses, there is no practical limit on the number of deals you can create and store in your Loyaltty account. You can run multiple offers concurrently or maintain a library of reusable promotions, subject to fair-use policies.

18. What kinds of deals are most effective?

Effectiveness varies by industry, but popular high-performing structures include:

• Percentage discounts (e.g., “20% off first visit”)
• Buy X, Get Y offers (e.g., “Buy 2, Get 1 Free”)
• Limited-time flash sales tied to weekends or holidays
• New customer welcome deals and double points days

Our onboarding team and resources provide examples and best practices for restaurants, salons, retail, and service businesses.

19. How will I know when a deal is redeemed?

Each redemption is logged in real time. You can:

• View activity in the Loyaltty app
• Review a summary of redemptions in your dashboard
• Analyze which deals are being used most often and by whom

This transparency makes it easy to connect specific promotions to in-store activity.